At Best Fishing Sales Shop, we’re as committed to getting your fishing gear to you as we are to helping you land the big one. Whether you’re after premium bass flies, Euro nymph reels, or complete fishing outfits, we’ve got you covered with straightforward shipping and hassle-free returns.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two reliable shipping methods to get your gear where it needs to go:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipping
    • Includes tracking
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipping
    • Includes tracking

Note: We ship worldwide except to certain Asian countries and remote locations. If you’re unsure about delivery to your area, please contact us before ordering.

Returns & Exchanges

While we carefully select every item in our collection, we understand that sometimes a return or exchange is needed. Here’s our straightforward policy:

Return Policy Basics

  • You may return most unused items in original condition within 15 days of delivery
  • Original packaging and all tags must be included
  • Proof of purchase is required
  • Customer is responsible for return shipping costs unless the return is due to our error

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • All flies (including bass flies, dry flies, mayfly nymphs, midges, and all other fly categories)
  • Used or damaged equipment
  • Custom or special order items

How to Return an Item

Follow these simple steps to return your fishing gear:

  1. Contact Us within 15 days of receiving your order at [email protected] with your order number and reason for return
  2. Wait for Approval – We’ll email you a Return Merchandise Authorization (RMA) number and instructions
  3. Package Your Item securely in the original packaging
  4. Ship Your Return to our Portland address (provided with your RMA) using a trackable shipping service

Return Shipping Tip: We recommend using DHL or FedEx for faster returns (typically 3-5 business days to our Portland location). Always get a tracking number – we can’t be responsible for lost return packages.

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 3-5 business days
  • Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable
  • Please allow additional time for your bank or credit card company to process the refund

Exchange Process

Want to exchange for a different rod, reel, or fishing outfit?

  • Follow the same return process above
  • Include a note specifying the replacement item you’d like
  • We’ll process your exchange once the return is received
  • You’ll be responsible for any price difference and additional shipping costs

Damaged or Defective Items

If your fishing gear arrives damaged or defective:

  • Contact us immediately at [email protected]
  • Include photos of the damage and packaging
  • We’ll arrange for a replacement or refund and cover return shipping costs

Need Help?

Our team of fishing enthusiasts is ready to assist with any shipping or return questions:

  • Email: [email protected]
  • Address: Best Fishing Sales Shop, 3609 Beechwood Drive, Portland, US 97205

Now that you know our shipping and return policies, why not check out our latest selection of multi-purpose rods or hopper patterns? The water’s waiting!