Welcome to Best Fishing Sales Shop’s FAQ section! We’re here to help answer your questions about our premium fly fishing gear, shipping policies, and more. Below you’ll find answers to our most common inquiries from fellow anglers worldwide.
About Our Shop
What kind of fishing gear do you specialize in?
We specialize in premium fly fishing equipment including:
- Specialty flies (Bass, Bonefish, Caddis, Mayfly, Midges, and more)
- Euro nymphing reels and high-quality rods
- Complete ready-to-fish outfits
- Protective cases for rods and reels
- Jighead tungsten and other specialized tackle
Where is your company located?
Our warehouse is located at 3609 Beechwood Drive, Portland, US 97205. We ship worldwide (except Asia and a few remote areas we’re working to reach).
Product Questions
How do I choose the right flies for my fishing trip?
Our extensive fly selection is organized by type (Dry Flies, Nymphs, Streamers, etc.) and species (Bass, Bonefish, Permit, etc.). If you’re unsure what to choose, email our team at [email protected] with details about your fishing location, target species, and time of year – we’ll be happy to make recommendations!
Are your rods and reels sold separately or as combos?
We offer both options! You can purchase rods and reels separately, or take advantage of our ready-to-fish outfits which come perfectly matched and often qualify for free shipping. These combos ship in protective cases for added convenience.
Shipping & Delivery
What shipping options do you offer?
We offer two reliable shipping methods:
- Standard Shipping ($12.95 flat rate): 10-15 day delivery via DHL or FedEx with full tracking
- Free Economy Shipping (orders over $50): 15-25 day delivery via EMS
Do you ship to my country?
We ship worldwide except to Asia and a few remote areas we’re still working to service. If you’re unsure about delivery to your location, please email us at [email protected] and we’ll confirm availability.
How are delicate items like rods and flies packaged?
Your gear is packed by fishermen who understand proper protection:
- Rods are securely packed in protective tubes
- Reels are carefully cushioned
- Flies are organized to prevent damage
Payments & Orders
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout.
Can I modify or cancel my order after placing it?
We process orders quickly to get you fishing sooner! If you need to modify or cancel your order, please email us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t already entered the shipping process.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date you receive your items. If anything isn’t perfect, simply contact us at [email protected] to initiate a return. Items must be in original, unused condition with all packaging.
What if my gear arrives damaged?
While we take every precaution with packaging, if your items arrive damaged, please contact us immediately at [email protected] with photos of the damage and packaging. We’ll work quickly to resolve the issue under our Angler’s Assurance Guarantee.
Contact & Support
How can I contact customer service?
Our team of fishing enthusiasts is ready to help! Email us anytime at [email protected]. We typically respond within 24 hours (excluding weekends).
Do you offer advice on gear selection?
Absolutely! As fellow anglers, we love helping others find the perfect equipment. Tell us about your fishing style, target species, and budget, and we’ll provide personalized recommendations. Email us at [email protected] – no question is too basic!
Didn’t find your question here? Our team is always ready to help fellow anglers. Contact us at [email protected] and we’ll get you the answers you need to make your next fishing adventure perfect!